Do you have a question concerning an item you saw in our online shopping? Or perhaps with jewelry you looked at in one of the Ben Bridge stores? Would you like an explanation about a jewelry term or help with understanding diamonds and gemstones, watches or gold? Are you looking for something in particular? Maybe you have a concern you'd like us to address.

"Ask the Jeweler" is here to assist you. Ben Bridge is one of the leading retail jewelry companies with over 70 retail stores in 12 states. We have the knowledge and the resources to answer your questions....just "Ask the Jeweler!"

Please understand that we are NOT able to provide values on items you may have as this MUST be done in person due to the many variables which need to be taken into account in determining how much a piece of jewelry is worth. In addition we are not able to identify gemstones by descriptions as certain factors must be ascertained by visually inspecting the gemstone to make this determination. If you are in need of Appraisal Services for Insurance purposes or Gemstone Identification Services, please contact your local Ben Bridge store for more details and further assistance.

For "Ask the Jeweler" questions, please fill out the form to the right and provide as much detailed and specific information as you can. One of our highly trained and experienced jewelers will e-mail an answer back to you as soon as possible. Depending on the amount of e-mail we receive and the research needed, responses can take up to a few days. Many times we are able to answer you within a few hours or sooner. We answer e-mail Monday - Friday.

In some instances it may be easier to respond to your question by phone. Please provide your telephone number and let us know the best times to reach you.

Thank you. We look forward to helping.