| “
I was in you store at the Kitsap Mall this morning. I purchase a watch and it was giving some issues. The sales ladies and your store manager contacted the repair man and he took my watch and fix it with no questions ask. Your associates in the store at that time, it was around 11:00 am and store manager Layna Plaff plus the repairman provided me the best customer service that I have received in a long time. I was in the Navy (24) and did lots of customer service along with my present position (15) as an Officer Manager/receptionist.” |
| “
I had the pleasure of visiting your store in the Galleria at Tyler, Riverside CA. My only reason for stopping was that I needed to send my Rolex in for service. I was not a purchaser. Your representative, Ms. Heather Zirwas, treated me as though I was the biggest customer that she had ever had. I was treated with the utmost respect that is unheard of in retail stores today. She answered all of my many questions and even cleaned my wife's diamond for her. Keep an eye on this young lady. She is an asset to your firm.” |
| “I am writing to give thanks to the wonderful service I received today via telephone. Sandra at the Seattle customer service site assisted me. I just wanted to pass on my thanks for having such nice customer service representatives. It really is a breath of fresh air to find someone both nice, AND helpful when it comes to getting an issue solved. Please extend my thanks and gratitude to her in any way you can, it is well deserved. I have been a Ben Bridge only shopper for almost 10 years now and I’m happy to say that Sandra represents what is sorely lacking from many of your competitors and that is a willingness to help.” |
| “I really appreciate the customer service. I was in the food and beverage service industry for a while. I have never seen service this good. I plan on buying more pieces in the future, Ben Bridge will definitely be my choice of jewelers. ” |
| “Thank you! I have never had better service in my life!!!! I just keep telling everyone that knows what I'm going through about Ben Bridge and how exceptional you are. My fiancé and I agree we need to make you our jeweler from here on out. Too bad you are all the way on the West coast but thank God for the internet.” |
| “Thank you again for how prompt and attentive you have been. I received my bride’s gift way earlier than anticipated. Ben Bridge from top to bottom has taken care of me from the day I purchased the engagement ring, till now. The store in Mission Viejo, particularly Patrick and Brenda have made my in store experience so great; I would never choose another jeweler. On top of that the customer service you and other Reps of Ben Bridge has been phenomenal. Thank you again for the kind words on my marriage and the incredible service.” |
| “Thanks for your help! From your quick service, I know I will be a repeat customer.” |
| “Thank-you. I'm very grateful for your time and help.” |
| “I can not thank you enough for you help, this is the reason we shop at Ben Bridge the wonderful service we received every time we've visited. My husband also purchased his Rolex at this same store location and everyone has always been very helpful.” |
| “Thank you so much for your assistance. We just arrived back home and the paperwork was in our mailbox. It was a joy to deal with someone on the level of professionalism as yourself. You saved us from a very long trip up to the Portland area. We have been very pleased with your progress and again we thank you from the bottom of our hearts.” |
| “Thank you, ma'am. Everyone in your organization has been wonderful throughout this whole experience. I will gladly remain a Ben Bridge customer, and recommend the company to everyone I know who is shopping for jewelry. Thank you again, and have a great weekend yourself.” |
| “I have now received my wedding set I bought last month and it is beautiful. Thank you for getting it to me so quickly. I just wanted to know that it's well appreciated, especially with me being out here in Iraq. Once again thank you.” |
| “Recently, I was surprised (shocked, actually) to discover that my
30-year old specialty watch was quite valuable, being a "double red"
version. It hadn't been serviced in years, so I took it to the Dos Lagos
(Corona, CA) store to be serviced. Your associate, Jeff Garcia, happened
to wait on me, and he became very sensitive to the vintage nature of the
watch. I won't recount the details of Jeff's service, other than to say
that he was very conscientious in the process which, if not handled
properly, could have resulted in the loss of the vintage nature of the
watch. As a result of the happy ending, I offered Jeff a gratuity, which
he declined. I told him that I wanted to commend him to his company and,
hence, this email.” |
| “I again, want to thank you for all your help. You have made us very happy customers and would recommend your services and products at Ben Bridge, any day! Thank you for all your time and effort into helping us with our purchase.” |
| “I don't know what else to say but thank you! You've been such a great asset. I felt a little unsure when I started looking for diamonds but you really took care of me. Thanks again! ” |
| “You have been wonderful. Thank you so much for all your help. The earrings and ring will make my future wife very happy. I greatly appreciate all your help with my request. Please forward my compliments to your superior. Your service has been above and beyond anything I could expect. Thank you again and take care.” |
| “You made my day by being nice and a real help....” |
| “I will buy this one too. Can you send them both together? You are great at your job.... I can't thank you enough...... Tell your boss what I said. You made the sale by helping me make the choice...Good job and ask him or her for a raise...thanks...” |
| “Thanks again for the GREAT service. You are the best.” |
| “I just wanted to drop a line and say how pleased I was with the Credit and Customer Service Departments at Ben Bridge. I just finished paying off a loan and I paid each bill over the phone. I have never dealt with a department that makes it so easy to pay over the phone. It was truly a painless process. Keep up the good work!” |
| “I was very pleased with Ms. Sun Beaulieu. She deserves to be recognized for her outstanding customer service skills.” |
| “I had a great experience in your Rancho Cucamonga location. I would especially like to thank Hiroko because she was extremely helpful, patient and pleasant while I picked out a beautiful gift for my sister's graduation.” |
