If you need to return or exchange an item you purchased online and you are in the area of one of our Ben Bridge stores merchandise may be returned or exchanged in person. You may also mail online purchases back to Seattle for refund or exchange.

You may return/exchange stock Ben Bridge merchandise in its original, unused and unworn condition within 90 days of the purchase date. Custom Orders or Special Orders and modified or altered items cannot be returned. Watches that have been worn or altered cannot be returned or exchanged. Please provide a copy of your sales receipt or provide the name of the purchaser.

If using a United States Post Office, mail to:

BB Corp.
P O Box 1908
Dept 791
Seattle, WA 98111

If using Fed-Ex or UPS, ship to :

BB Corp.
Dept 791
2901 Third Ave, Suite 200
Seattle, WA 98121

Shipping charges from the original purchase are not refundable.

Merchandise returns or exchanges for online purchases are authorized to be sent to the Seattle address listed above within 90 days of purchase as long as the item is in new unworn condition. You are responsible for the cost of shipping and handling the return via the common carrier of your choice. Please securely wrap the merchandise in a box and insure the package for the full retail price of the item(s). Shipping and handling charges are non-refundable.

Ben Bridge Jeweler assumes no liability for the loss of and / or damage to the merchandise while in transit to our return location.

If you prefer to return your merchandise to a Ben Bridge store and it was an online purchase for over $995.00, the refund paperwork will be handled through the corporate office which can add a few days time to the processing of the refund. Refund checks for purchases made on other than credit cards will be mailed to you 2-3 weeks after we receive your return (usually within 15 business days). Credit card purchases will be refunded to the original bankcard. Bankcard purchases under $995.00, being returned to one of our stores, will be transacted immediately or by the following business day at the store level. Bankcard purchases over $995.00 may take an additional day or two to be transacted though our Internet Department. Please provide the original sales receipt whenever possible. Returns without the sales receipt may be delayed to the next business day if the original purchase details are not able to be confirmed when you are in the store.

Return/Exchange policy for items purchased in Ben Bridge stores

You may return / exchange stock Ben Bridge merchandise in its original, unused and unworn condition within 90 days of the purchase date to any Ben Bridge store location. Custom Orders, Special Orders and modified or altered items cannot be returned. Watches that have been worn or altered cannot be returned or exchanged. Please provide the original sales receipt whenever possible. Returns without the sales receipt may be delayed to the next business day if the original purchase details are not able to be confirmed when you are in the store.

When the original payment was made in cash and the sale exceeds $200.00, a refund check will be issued back to you from the corporate office. There may be unusual circumstances when no amount of cash is able to be refunded at the store level. When the original payment was transacted with a debit card or with cash, refund checks from the corporate office can be expedited.

If the original sale was paid with a check, a check will be issued back to the purchaser from the corporate office and can take up to 15 business days to be mailed from Seattle.

Credit card returns will be processed back on the same bankcard.

If you have any questions or concerns about our refund policy, please contact your local Ben Bridge store or send us an e-mail.