Many of our watchmakers have received the highest levels of certification available in our industry – from WOSTEP (Watchmakers of Switzerland Training and Educational Program) and AWCI (American Watchmakers-Clockmakers Institute).
Don’t wait for your watch to run slow or stop before overhauling it.
A quartz movement will start to lose time or stop as soon as the lubrication changes at all. If the watch has a quartz movement, it is possible to wait for the watch to begin running erratically before bringing it in for service.
A mechanical watch, on the other hand, will continue to run even though the oil is completely dry. Allowing a mechanical movement to run with dry lubrication can damage the mechanism. Mechanical watches should be cleaned on a regular basis about every 5-7 years whether they are running well or not.
Do all watches need to be overhauled only by a manufacturer certified watchmaker?
It is important to have your watch repaired by a certified or manufacturer-trained watchmaker. Many types of high grade watch movements cannot be properly repaired without the use of the specific lubricants and repair techniques suggested by the watch manufacturer.
Please inquire with Ask the Jeweler for information on which brands of exceptional timepieces are available in our stores. Or visit your local Ben Bridge store to see the extensive choices in watches offered. Our associates there will be happy to help with your selection.
Our Limited Watch Warranty is given by Ben Bridge Jeweler, Inc. to the first purchaser or first gift recipient of a purchased watch. The time period of this warranty begins when the watch is purchased and lasts for three (3) years from the date of purchase.
Our warranty applies only to mechanical and analog quartz watches purchased at BEN BRIDGE JEWELER for $150.00 or more. We warrant that the purchased watch will be free from defects in material and workmanship, under normal use, for three (3) years from the date the watch is purchased. Our warranty does not apply to or cover the stem, crown, crystal or wear to the case and bracelet, cord or strap, and does not protect against moisture or water damage if the model is not water resistant. Our warranty does not include damage or apply to defects which are caused, directly or indirectly, by misuse, abuse, negligence of the user, accident, repairs or alteration not made by us (including battery replacement), or tampering with or opening the watch. Our warranty is valid only if the original case, crystal, and crown remain intact, or if any prior work has been preformed by the watch manufacturer (factory) or BEN BRIDGE.
OUR WARRANTY IS CONDITIONED ON THE WATCH AND YOUR WARRANTY PAPERWORK BEING BROUGHT INTO ANY BEN BRIDGE STORE, ONCE A YEAR – WITHIN 30 DAYS OF THE ANNIVERSARY OF THE PURCHASE DATE – FOR INSPECTION AND INITIALING OF YOUR WARRANTY PAPEWORK. THE CASE AND MOVEMENT WILL BE CHECKED, THE CASE AND BAND CLEANED AND THE BATTERY REPLACE (IF APPLICABLE)* AT NO CHARGE.
If you have properly adhered to the aforementioned conditions and have notified us of a defect prior to the expiration of the warranty period by bringing the watch into any BEN BRIDGE location, we shall inspect the watch and if a defect covered by the warranty is present, we shall repair the watch at no charge. We reserve the right to factory warranty any watch.
The time period of any implied warranties (including the implied warranty of merchantability) covering the watch is limited to three (3) years from the date the watch was purchased at retail. Some states do not allow limitation on how long the implied warranties last, so the above limitation may not apply to you. We shall in no event be liable for incidental, contingent, special or consequential damages arising from the use of this watch. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
*Batteries (in applicable watches) will be replaced up to the 5TH ANNIVERSARY of purchase, providing the annual inspection and validation section of this warranty has been properly completed in a timely matter.