Returning Online Purchases

To be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 90 days of when the order was placed.

  • To arrange a return, simply give us a call (888) 448-1912 or Email us at info@benbridge.com 

  • You can also return online purchases to any Ben Bridge retail store location. 

  • Please provide a copy of your sales receipt or provide the name of the purchaser.

  • Custom Orders, special orders, modified, or altered items cannot be returned or exchanged.

  • Watches that have been worn or altered cannot be returned or exchanged.

  • Shipping charges from the original purchase are not refundable, if applicable.

 

To Send Us Your Return

Please securely wrap the merchandise in a box and insure the package for the full retail price of the item(s). Shipping and handling charges are non-refundable. Ben Bridge Jeweler assumes no liability for the loss of and / or damage to the merchandise while in transit to our return location.

If using a United States Post Office:

BB Corp.

P O Box 1908

Dept 791

Seattle, WA 98111

 

If using Fed-Ex or UPS:

BB Corp.

Dept 791

2901 Third Ave, Suite 200

Seattle, WA 98121

 

Returning an Online Purchase in Store

If the purchase amount is over $995, the refund will require a few days to process:

  • Credit and Debit Cards: Returns will be refunded to the same card used for the transaction.

  • Cash: A refund check will be issued from the corporate office.

  • Check: A check will be issued back to the purchaser from the corporate office.

For credit card purchases under $995:

The refund will be transacted immediately or by the following business day. Returns without the sales receipt may be delayed to the next business day if the original purchase details cannot be confirmed when you are in the store.

 

Ben Bridge Store Return and Exchange Policy

You may return or exchange Ben Bridge merchandise in its original, unused and unworn condition within 90 days of the purchase date to any Ben Bridge store location.

  • Custom Orders, Special Orders and modified or altered items cannot be returned.

  • Watches that have been worn or altered cannot be returned or exchanged.

  • Please provide a copy of your sales receipt or provide the name of the purchaser.

If the purchase amount is over $200:

  • Credit and Debit Cards: Returns will be refunded to the same card used for the transaction.

  • Cash: A refund check will be issued from the corporate office.

  • Check: A check will be issued back to the purchaser from the corporate office.

If you have any questions or concerns about our refund policy, please contact your local Ben Bridge store or send us an e-mail.

For five generations, Ben Bridge has been committed to offering the finest jewelry and unsurpassed personal service at the best value.

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