Shop with confidence, returns are free in store or by mail!

To ensure you love your new pieces, we are pleased to offer Free Shipping and 90-day Returns on all items purchased from our online store.

Items purchased online can be returned by mail or to any Ben Bridge retail store location.

  •  You may return or exchange Ben Bridge merchandise in its original, unused, and unworn condition within 90 days of the purchase date.
  • Custom Orders, special orders, modified, or altered items cannot be returned or exchanged.
  •  Watches that have been worn or altered cannot be returned or exchanged.
  •  Please provide a copy of your sales receipt or provide the name of the purchaser.
To arrange a return, simply give us a call (888) 448-1912 or Email us.
 
If using a United States Post Office:
BB Corp.
P O Box 1908
Dept 791
Seattle, WA 98111
 
If using Fed-Ex or UPS:
BB Corp.
Dept 791
2901 Third Ave, Suite 200
Seattle, WA 98121
 
Shipping charges from the original purchase are not refundable, if applicable.
 
Please securely wrap the merchandise in a box and insure the package for the full retail price of the item(s). Shipping and handling charges are non-refundable. Ben Bridge Jeweler assumes no liability for the loss of and / or damage to the merchandise while in transit to our return location.
 
Returning an online purchase to a Ben Bridge Store

If the purchase amount is over $995:

 The refund will require a few days to process.

  • Credit and Debit Cards: Returns will be refunded to the same card used for the transaction.
  • Cash: A refund check will be issued from the corporate office.
  • Check: A check will be issued back to the purchaser from the corporate office.

For credit card purchases under $995:

The refund will be transacted immediately or by the following business day. Returns without the sales receipt may be delayed to the next business day if the original purchase details cannot be confirmed when you are in the store.

Return and exchange policy for items purchased in Ben Bridge stores

You may return or exchange Ben Bridge merchandise in its original, unused and unworn condition within 90 days of the purchase date to any Ben Bridge store location.

  • Custom Orders, Special Orders and modified or altered items cannot be returned.
  • Watches that have been worn or altered cannot be returned or exchanged.
  • Please provide a copy of your sales receipt or provide the name of the purchaser.

If the purchase amount is over $200:

  • Credit and Debit Cards: Returns will be refunded to the same card used for the transaction.
  • Cash: A refund check will be issued from the corporate office.
  • Check: A check will be issued back to the purchaser from the corporate office.

If you have any questions or concerns about our refund policy, please contact your local Ben Bridge store or send us an e-mail.

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