Ben Bridge has a 90-day, money-back return/exchange policy. If your Ben Bridge purchase does not meet your expectations and is in "new” condition when returned (up to 90 days after purchase), you’ll receive a full refund. If you paid with a bankcard, the refund is credited back to your card. If paid by check, your refund check should arrive within 20 banking days. Cash amounts for items less than $200 will be refunded in cash at the store; for cash purchases over $200, our Corporate Office will issue a refund check. Modified or altered items cannot be returned, nor can custom or special orders. Also, watches that have been worn or altered cannot be returned.