Ben Bridge Frequently Asked Questions (FAQs)

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General

What is your return policy?

Ben Bridge has a 90-day, money-back return/exchange policy. If your Ben Bridge purchase does not meet your expectations and is in "new” condition when returned (up to 90 days after purchase), you’ll receive a full refund. If you paid with a bankcard, the refund is credited back to your card. If paid by check, your refund check should arrive within 20 banking days. Cash amounts for items less than $200 will be refunded in cash at the store; for cash purchases over $200, our Corporate Office will issue a refund check. Modified or altered items cannot be returned, nor can custom or special orders. Also, watches that have been worn or altered cannot be returned.

Which watch brands do you carry?

Ben Bridge Jeweler is known for its extensive selection of fine timepieces. Some of the prestigious names we carry are:

  • TAG Heuer
  • Tissot
  • Raymond Weil
  • Swiss Army
  • Gucci
  • Baume & Mercier

Our selection includes many other highly recognizable Swiss brands. Some brands are available only at certain Ben Bridge stores. Please email info@benbridge.com for more details or to inquire about other timepiece lines we carry.

Do you offer limited warranties on your watches?

We provide a three-year limited movement warranty on all our watches, which includes the manufacturer’s two-year warranty supplemented by an additional year through Ben Bridge, at no extra charge.

What is your trade-in policy?

We accept any Ben Bridge diamond (or diamond jewelry item) as a trade-in toward a new diamond purchase of at least twice its purchase price. That means you receive full credit for what you paid for your original purchase applied in trade toward a new diamond or piece of diamond jewelry of double its value or more. For example, you can "grow" your diamond solitaire by trading up; you could replace a 1/2 carat center diamond with a one-carat diamond. Or you may want a new piece of diamond jewelry, so you could trade in a diamond pendant toward a diamond bracelet – as long as the new item is at least twice the price of the original. We accept one item in trade per purchase.

Do you have a Lifetime Limited Warranty on your jewelry?

Diamond purchases from Ben Bridge Jeweler carry a Lifetime Limited Warranty that protects your diamond against accidental chipping or loss from its original setting. We request that you have your diamonds inspected every six months by Ben Bridge to keep your limited warranty current. (A Ben Bridge Sales associate will annotate your “Warranty Card” with the date of inspection.) Any needed repairs to your mounting due to normal wear or accidental damage can be made at that time for a nominal charge. The Lifetime Limited Warranty does not cover loss of diamonds or damage other than what occurs during normal wear and is valid for the original purchaser or recipient only. Please visit any of our locations for complimentary jewelry cleaning and inspection.

Does Ben Bridge provide financing?

Yes, we offer financing on approval of credit. If you plan to make a purchase at your local Ben Bridge Jeweler, please stop in and apply for an account by filling out the necessary paperwork. You’ll need a current state-issued photo ID such as a driver’s license. A recent pay stub for proof of income/employment is very helpful. It should take less than an hour to process your in-store application. In some cases -- depending on your purchase and the amount you want to finance -- your account can be approved in minutes. Having your account approved in advance will help your purchase go more smoothly, so come by any time to apply. Visit this link to find your nearest Ben Bridge store.

Can I apply for a Ben Bridge charge account online?

We are happy to help you apply for financing at a nearby Ben Bridge store. We do not provide an online or phone option for credit account applications at this time.

As a long-distance option  if you are not near a Ben Bridge store and want to apply for a credit account to make an online purchase (o.a.c.), we can email you the forms you’ll need (credit application and Notary form). You can scan or mail back the completed application, along with a copy of your  ID and your signature witnessed by a Notary Public. This policy is designed to protect our customers against identity theft.

For more information,  please call us at (888) 448-1912 or email us at info@benbridge.com.

Can I make a payment to my Ben Bridge account online?

Yes, you can pay online through the payment link listed on the site map or through the Quick Links in the footer area of the website which directs you to our payment gateway system INTERPROSE.

You can also make payments over the phone by calling the Ben Bridge Credit Department at (888) 917-9171. The Credit Department is open Monday through Friday 9:00am -8:00pm, Saturday 9:00am -8:00pm and Sunday 12:00pm -5:30pm (Pacific Time).

There is no fee for this service.

Will you repair my jewelry even if it wasn’t purchased from Ben Bridge?

We‘ll repair your fine jewelry regardless of its source, with a few exceptions. Simply bring the item to your local Ben Bridge store, where one of our knowledgeable Associates will assess the problem and explain what’s involved in the repair.

When I leave my jewelry at Ben Bridge for repair, how will I know I’m getting back the same diamond or gemstone?

Since 1912, we’ve been earning the trust of our customers through outstanding service and exacting attention to detail, including a stringent protocol for accepting jewelry for repair. During our “take-in” procedure, a Ben Bridge Associate examines your diamond or gemstone under a microscope and you’ll be invited to look also, so you can see what’s unique about your jewelry. The Associate notes any special characteristics, writes a detailed description on the repair envelope and gives a copy to you.  Repairs are performed at our Shop and when your piece returns, we’ll re-examine it under the microscope with you and review the notations and characteristics of your diamond or gemstone. Recognizing what’s unique about your jewelry, you’ll be assured that this is the same piece you left in our care.

What is the best way to clean and care for my fine jewelry?

Regular care and cleaning of your fine jewelry will enhance and maintain its natural beauty and help preserve it for years of wear. You can bring your fine jewelry purchased from Ben Bridge to any location for a complimentary cleaning and inspection. And for further detailed information about how to care for your jewelry on a daily basis, including the specific requirements of different metals and gemstones, please visit Fine Jewelry Care.

Should I insure my fine jewelry? If so, how?

Ben Bridge provides a Lifetime Limited Warranty on all your diamond purchases to protect against damage occurring from ordinary wear (details above). But we also strongly recommend having your jewelry insured against theft, unusual damage, complete loss or other issues not covered under your Ben Bridge limited warranty. Your jewelry can be added to your homeowner’s or renter’s insurance policy, or you can go through a specialty insurer such as Jewelers Mutual Insurance Company (www.jewelersmutual.com). Ask them about including a “mysterious disappearance” clause, also.

Is Italian gold better than other gold?

The word ITALY stamped on a piece of gold jewelry specifies that the jewelry was actually crafted in Italy, not that the gold itself was mined in Italy. In gold jewelry fabrication, Italian workmanship is legendary as it meets very high standards of quality and design.

What is the difference between white gold and platinum? Which is better?

Platinum and white gold are two different metals and wear very differently. The choice between them is simply a personal preference. Platinum, a rare and pure metal, is softer than white gold; when scratched, the metal is displaced, not lost. A scratch on white gold causes minute bits of gold to be lost. A platinum ring is denser but shows wear more quickly than a ring in white gold. However, as a pure metal, it retains its elegant white appearance.

You may be aware that white gold is yellow when it comes out of the ground in its raw 24K state. Alloys are added to lend it the “white” color and to strengthen the metal. At the time it’s made into jewelry, white gold is typically coated with rhodium, a white metal from the platinum family. The rhodium coating can be repeated periodically to brighten the gold. A jeweler can also buff out any scratches from normal wear on white gold. If after some time the ring needs more than a light polishing, a goldsmith can refinish it for a brand-new look.

Why is my white gold jewelry turning yellow?

Pure gold in its raw 24K state comes out of the ground yellow. Whitening alloys are added to give white gold its signature color. (For example, in an 18K ring, 18 parts are gold and 6 parts are alloys.) Over time, white gold can "warm up" and take on a slightly yellow tinge.

Periodic coatings of rhodium, a white metal from the platinum family, will revive the original bright white of your white gold jewelry. Ben Bridge craftsmen can recoat your jewelry in our workshops for a fee. Rings may need more frequent recoating maintenance than earrings or a chain because your hand is exposed to cleaners and other environmental influences.

Can I have jewelry custom-designed at Ben Bridge? How long will it take?

Yes, definitely. Any of our knowledgeable Associates will assist you in the creation of custom jewelry. Bring your ideas and desires to your local Ben Bridge store and talk to an Associate. You‘ll receive an estimate from our goldsmith, as well as a sense of how soon your piece can be finished. The time frame depends on details of the piece that you want made.

Can you make a Mother’s Ring for me?

A Ben Bridge Associate will assist you in ordering a Mother’s Ring or Family Ring. You can choose from a selection of ring and pendant styles in our catalogue and then designate the appropriate birthstones. (You may choose from genuine or synthetic gemstones). Or your Associate can help you design your own custom piece. The price varies depending on your preferences for stone, setting and design. Because we make each ring individually based on the appropriate gemstones required, your order can take from two to four weeks to arrive.

I’ve seen "Signature” diamonds at other stores. How are yours different?

Our beautiful Signature Diamonds are distinguished by a unique cut that’s exclusive to Ben Bridge. Only the most exquisite diamonds, ½ carat or larger, and perfectly proportioned, qualify to be a Ben Bridge Signature Cut. Our round Signature Cut diamond boasts eight extra facets in the pavilion area (bottom half), producing the effect of eight extra mirrors to disperse light and reflect its brilliance. The Ben Bridge Princess Cut Signature diamond has 101 facets for maximum sparkle! Every Ben Bridge Signature Diamond is inscribed with a certification number from the Gemological Institute of America (GIA). No other jeweler’s “Signature” diamond can compare to the stunning Ben Bridge Signature Diamond.

Can you give me some background on "Conflict Diamonds" and your policy regarding them?

Diamonds are meant to be a gift of love. We abhor the way in which some gemstones were used to fund armed conflict in the past. To stop this practice, the jewelry industry worked with governments and human rights groups to create the Kimberley Process in 2002. Today, 99% of the rough diamond supply is Kimberley-regulated to prevent the sale of conflict diamonds. Ben Bridge requires all of our suppliers to provide us with an official written warranty that their diamonds come from Kimberley-certified, legitimate sources not involved in funding conflict and in compliance with United Nations (UN) Resolutions.

Are your diamonds or gemstones treated?

Ben Bridge Jeweler does not sell white diamonds that have been coated, filled, high-temperature/high-pressure treated (HTHP), fracture-filled ("clarity enhanced") or lasered. We do carry some blue or green diamonds that have been color-improved or treated with heat to intensify the hue. At Ben Bridge these stones are clearly identified as "TREATED" and that information also appears on your sales slip. Some colored gemstones, including amethysts and citrine, are typically heated and/or irradiated to intensify their natural beauty. A reputable jeweler such as Ben Bridge will always provide full disclosure of any treatment or enhancement of gemstones or diamonds beyond cutting and polishing. To learn more visit: Gemstone Enhancements.

Why are some diamonds certified and others not and what is the difference between the AGS certificate and one from GIA?

A Certified Diamond has been graded in a laboratory by the American Gem Society (AGS) or Gemological Institute of America (GIA). They assess it for cut, clarity, color, carat weight and other characteristics including symmetry and polish. Each diamond is assigned and inscribed with a number to verify its grading status and certify its specifications, as well as other details. The certifying process adds the cost of documentation to the price of a diamond. The choice to certify or not is a personal preference -- any diamond can be certified as a ‘premium’.

Ben Bridge carries a wide variety of diamonds to please all our customers, including AGS- and GIA-certified diamonds, among many other choices. All of our diamonds, from our Canadian Ikuma Diamonds to our Signature Diamonds, have undergone a very stringent grading process in order to meet our own extremely high standards.

What is the American Gem Society (AGS) and why is it important to buy from an American Gem Society Jeweler?

The American Gem Society (AGS) is the leading organization in the jewelry industry dedicated to consumer protection and education about diamonds and gemstones. While any jeweler can become a member of the AGS, very few are able to meet its strict guidelines. As an American Gem Society Member Jeweler, Ben Bridge upholds the highest ethical and business standards. Our Associates are tested annually on their gemological knowledge and understanding of new developments in the industry. We employ more American Gem Society (AGS) Certified Gemologists and Registered Jewelers than any other jewelry company in the world -- all to help guide you in your important jewelry selections.

For more information, please visit The American Gem Society.

Will I pay more to shop at Ben Bridge?

For four generations, our family-run business has demonstrated an extraordinary commitment to quality, service and value. We continually strive to provide a superior selection of fine jewelry with honest, fair pricing and exceptional customer service. We want you to be completely happy with your jewelry purchase, including the price. Our goal is to give you your money’s worth and more, while never compromising on quality – so we can be your Personal Jeweler and your family’s for now and the future.

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