The chain arrived all knotted and its been almost impossible to unknot. The bottomline is that it cannot be worn and we need to ship it back. The single biggest issue I face is that it was shipped to my niece in San Antonio. She has not lived in this country very long and does not drive. Unfortunately I have to depend on her to package it and ship it back to your facility. The nearest BB store is over an hour away. This is a terrible inconvenience for all and I would never have expected this from a reputed co. My niece works so its a hassle for her as well.
Menlo Park, Ca