Are the Watchmakers Certified to Work on Your Brand?
Watch movements are incredible little engines. Many of the most renowned mechanical movements have been improved upon and perfected over the course of a century or more. Every added complication beyond timekeeping requires more moving parts working intricately in harmony.
The top luxury brands have carefully developed proprietary movements in-house. These brands also have their own certification process to ensure the people they authorize to service their watches possess the right knowledge and expertise. For watchmakers, getting certified by a premium brand requires thousands of hours of education and hands-on work.
One of the first questions you should ask when scheduling a repair is whether the person servicing your watch is certified through the manufacturer. When you bring your watch to Ben Bridge for repairs, the job will be assigned to one of our experienced watchmakers who is certified to work on your watch.
Where Will Your Watch Be Serviced?
You deserve full transparency when it comes to knowing exactly where your watch will end up. Will it be serviced in-house or sent to a third party?
At Ben Bridge, you’ll know exactly where your watch is being worked on. We’ll service your watch in-store or have it securely shipped to our state-of-the-art watchmaking facility in our downtown Seattle headquarters. In some cases, we may send your timepiece back to the manufacturer for repairs, but you’ll always know where your watch is going and rest easy knowing it is in capable hands.
Other watchmakers could end up sending your watch to a third party without your knowledge. That leaves you with no way of knowing if your timepiece is being serviced to manufacturer standards in a carefully controlled and clean environment.
Will Genuine Parts be Used for Repairs?
Be sure to ask specifically if a watchmaker you are considering will use genuine replacement parts for repairs. You want to be certain the watchmaker you work with isn’t using unsanctioned parts. In a worse-case scenario, you could end up having your movement swapped out with a low-cost alternative. They could be doing this to save money, or because the shop doesn’t have access to the right parts. Either way, using the wrong parts will have a negative impact on the operation, lifespan and value of your watch.
At Ben Bridge, we’ve been building relationships with the top watch brands for over 100 years. That experience has allowed us to keep genuine manufacturer parts in stock. If you’re looking to keep your watch in original condition, drop by your local store and speak with one of our Personal Jewelers.