Ben Bridge Jeweler will ship merchandise to United States addresses, United States P.O. Box, US Embassy / Military APO or FPO addresses. We cannot ship international orders at this time.
Learn MoreBen Bridge is committed to ensure our customers are happy with their purchase or gifts. If you have any questions or concerns about our refund policy, please contact your local Ben Bridge store or send us an e-mail.
Learn MoreWe recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).
A silver-polishing cloth like the Pandora Polishing Cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches.
Your local Ben Bridge store is happy to offer jewelry cleaning services tailored especially for your Pandora products.
These innovative products deserve special care, so kindly follow our recommendations to ensure they remain beautiful and lasting keepsakes of your unforgettable moments.
Maintain the beautiful shine and unique finish by polishing Pandora Rose™ products with a soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewelry. Rinse with clean water and pat dry with a soft cloth.
If jewelry is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided.
Pandora polishing cloths with cleaning compound are not recommended for Pandora Rose™ jewelry. Do not expose the jewelry to harsh chemicals, perfumes, lotions, and remove jewelry prior to bathing or swimming.
Please note that the warm pink-hued color may intensify with age due to tarnishing, adding to the jewelry’s beautiful, vintage appeal. It is normal for the finish to wear off over time. Pandora’s warranty does not cover this wear and tear. Using a tumbler with the Pandora Rose™ is not recommended.
Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewelry in the bathroom.
Please note that our Pandora white gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.
Gold and silver are soft metals and become worn with use. This is true for all genuine jewelry. Depending on the degree of use, it is recommended that your jewelry be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.