Shipping & Sales Tax


EXPECTED DELAYS DUE TO COVID-19

As we continue to monitor local, state, and federal health guidelines, you may experience delays with orders being shipped, response times being slowed from our customer service teams, and some of our inventory will not be available for the time being. We hope our curated selection of fine jewelry and timepieces offer the perfect gifts to reflect your love and unique connection. We will strive to deliver in the same timeframe as usual; however, there may be some delays due to the impact of COVID-19.

We understand that you may have questions and we are here for you. Please contact our customer service at 1-888-448-1912 or info@benbridge.com should you have immediate needs. Customer service teams are working Monday-Friday 8:30 am-5:00 pm PST, and will respond as quickly as possible. We feel so blessed to be in business for 107+ years, and lucky enough to be a part of our customer’s lives and our local communities. We are a family and will continuously look for ways to help all of us get to the other side of this. We wish everyone health, safety, positivity, and love during this time. We look forward to seeing all of you soon.


Shipping:


Ben Bridge Jeweler will ship merchandise to United States addresses, United States P.O. Box, US Embassy / Military APO or FPO addresses. We cannot ship international orders at this time.

Order Amount USPS Priority Mail UPS 2nd Day
Under $50 $8 Not Available
$50 - $499 Free Not Available
$500 or More Not Available Shipped Signature Required
Shipping Timeframe 7 - 10 Business Days * 5 - 7 Business Days *

* Shipping timeframe includes order processing time

Please Note: Expedited shipping only decreases the shipping time, and will not decrease the order processing time. Expedited shipping is not available when shipping to PO Boxes, APO/FPO, or US Territories. Instead these will be shipped via United States Postal Service Priority Mail.

Shipping Methods:


  • Home or Business shipments within the USA will be sent through the service of United States Postal Service Priority Mail, and UPS.

  • P.O. Box within the USA will be sent through the service of US Post Office Priority Mail.

  • US Military APO / FPO shipments orders will be sent through the United States Postal Service. Delivery time frames cannot be specified.


Order Processing Details:


  • Order processing time is between 7-10 business days.

  • Orders requiring customization (such as ring sizing or engraving) may take up to an additional 2 business days to be processed.(Special order time frame is listed in the product description.)

  • Place your order by noon PST for the chance to have the order processed same day.

  • A tracking number will be sent via e-mail when the order has been shipped


Ben Bridge is committed to the delivery of your order in a timely manner. Delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Ben Bridge reserves the right to alter shipping methods chosen during checkout and will refund accordingly if this should occur


Fraud Protection:


  • Bankcards used for online and phone orders must be issued by a US bank and your billing address for your order must match the billing address on record with your credit card company.

  • Credit cards issued by non US banks can only be used in person for in-store purchases.

  • Orders over $500 are shipped to the billing address on your credit card.

  • To have orders over $500 considered to be shipped to an alternate address, contact Ben Bridge Customer Service at 1-888-448-1912


Sales Tax

Local taxes, if applicable, will be added to your order. Sales tax is determinate on the shipping address. Ben Bridge collects sales tax in states where we have a legal obligation to do so, which includes states where we have store and office locations as well as any other states where we are obligated to register based on laws and regulations.

If you have any questions about our shipping policies, please email us at customerservice@benbridge.com or call 1-888-448-1912 (8:30am-5:00pm PST).